Terms, Conditions & Privacy Policy

Terms & Condition

Welcome to the www.newpassport.toyota.astra.co.id (the “Website”), an official website designed by PT Toyota-Astra Motor (“TAM”) to support Single Sign-On (SSO) authentication services, allowing users to access various digital services through a centralized and secured platform. These Terms and Conditions (the “Terms”) govern your access to and use of the Website and its related services (collectively, the “Services”). By accessing or using the Website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

1. Use of the Website

1.1 Eligibility: By accessing this Website, you represent that you are either an internal TAM user or an authorized representative of an external organization (such as a vendor, dealer, or supplier) and that you have obtained valid authorization to input information or perform actions on behalf of your organization. For individual users, including customers (if applicable), you must meet the minimum age requirement of 18 years or the legal age in your jurisdiction.

1.2 This website may contain copyright and other intellectual property rights owned by TAM. Users are prohibited from copying, reproducing, selling, or exploiting any part of the website including the applications beneath without TAM’s prior written consent.

1.3 Authorized third parties, including vendors, dealers, and exclusive suppliers, may be granted access to the Website and its Services. Such access is subject to compliance with these Terms and any additional agreements or policies issued by TAM. Each external organization is responsible for designating and authorizing its representatives. Unauthorized access or use by any third party is strictly prohibited.

2. User Responsibilities

2.1 Account: To access certain features, you must create an account using your email and username. You are responsible for maintaining the confidentiality of your account and for all activities under your account. Please notify us immediately if you suspect any unauthorized use of your account.

2.2 Prohibited Activities:

You agree not to:

a. Use the Website for any unlawful or unauthorized purposes;

b. Disrupt or interfere with the Website or its servers;

c. Share your login credentials with any unauthorized third parties.

3. Content

3.1 User Content: The Website collects and uses your email address and username solely for authentication and access management across TAM services. TAM will handle your personal data in compliance with applicable Indonesia Personal Data Protection Laws.

3.2 Content Ownership: You acknowledge and agreed that the use of your personal data through this Website is authorized and/or consented by you or your organization. TAM processes your data only to provide the authentication services.

4. Disclaimers and Limitation of Liability

4.1 Disclaimer of Warranties: The Website and its Services are provided “as is” and “as available,” without any warranties of any kind, either express or implied. TAM does not guarantee that the Website will be error-free, uninterrupted, or free from viruses or other harmful components.

4.2 Limitation of Liability: To the fullest extent permitted by law, www.newtamsso.id shall not be liable for any indirect, incidental, special, or consequential damage arising out of or in connection with your use of the Website.

5. Third-Party Links

The Website may contain links to third-party websites or services that are not owned or controlled by www.newpassport.toyota.astra.co.id. TAM does not endorse or assume any responsibility for any third-party sites or services. You access such third-party sites at your own risk.

6. Indemnification

You agree to indemnify, defend, and hold harmless www.newtamsso.id, TAM, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising out of or related to your use of the Website or violation of these Terms.

7. Changes to Terms

TAM may modify these Terms from time to time. TAM will notify you of any material changes by posting the new Terms on the Website. Your continued use of the Website after such changes constitutes your acceptance of the new Terms.

8. Termination

TAM reserves the right to terminate or suspend your access to the Website at our sole discretion, without notice, for conduct that TAM believes violate these Terms or is harmful to the Website, other users, or if any policy violation or harmful action to users is detected.

9. Governing Law

This Policy is governed by the laws of the Republic of Indonesia. TAM are committed to complying with all applicable laws and regulations in Indonesia regarding the protections of personal data and privacy. Any dispute arising from this policy will be resolved in the North Jakarta District Court. TAM strive to ensure a peaceful and transparent settlement and that our data processing activities comply with applicable data protection laws and regulations in Indonesia. Therefore, TAM ensure that the rights of users are protected in accordance with applicable legal standards.

10. Contact Information

If you have any questions or concerns about these Terms, please contact us at

Email: it.helpdesk@toyota.astra.co.id

Phone: 1500 315

Address: Jl. Yos Sudarso, Sunter II, Jakarta 14330 Indonesia

11. Miscellaneous

11.1 Entire Agreement: These Terms constitute the entire agreement between you and www.newpassport.toyota.astra.co.id regarding your use of the Website and supersede all prior agreements and understandings.

11.2 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

11.3 Waiver: No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.

TAM may also update these Terms to reflect changes in the scope of users, including the potential inclusion of customers or other external parties, in accordance with applicable laws and internal policies.

www.newpassport.toyota.astra.co.id

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Privacy & Policy

This Privacy Policy is effective as of May 31, 2025, and was last updated on June 3, 2025.

1. Introduction

2. About This Policy

3. Your Rights and Preferences

4. Personal Data We Collect

5. Purpose of Collecting Personal Data

6. Sharing Personal Data with Third Parties

7. Data Storage and Deletion

8. Transfer of Personal Data to Other Countries

9. Protecting Personal Data Security

10. Changes to the Privacy Policy

11. How to Contact Us

12. Consent

1. Introduction

Welcome to the official New TAM SSO website. This website is designed to support Single Sign-On (SSO) authentication services, allowing users to access various digital services through a centralized and secure platform. This Website and its associated Single Sign-On (SSO) service are intended for use not only by internal personnel of PT Toyota-Astra Motor (“TAM”), but also by authorized external parties, including vendors, dealers, and exclusive suppliers. Future access may be extended to customers, subject to further legal and policy review.

TAM, its authorized distributors, and/or their trusted partners (collectively referred to as “Third Parties” or “we”) strive to offer you a seamless, safe, and efficient authentication experience. Authorized distributors refer to official business partners appointed by TAM to distribute its products or services. Trusted partners include third-party service providers, vendors, and technology partners who support the operation and security of the TAM SSO platform . To do so, we need to understand how you use this website in order to improve our services. We value your privacy and take the protection of your personal data seriously. This Privacy Policy explains clearly how and why we collect, use, store, share, and protect your personal information, and how you can control your data.

This Privacy Policy complies with Indonesian data protection laws, including Law No. 27 of 2022 on Personal Data Protection and Law No. 11 of 2008 on Electronic Information and Transactions, along with their amendments and regulations (together referred to as “Data Protection Laws”). Processing of your personal data by TAM and Third Parties is carried out with your consent and/or other lawful reasons under these laws.

We understand the importance of protecting personal information (as defined under the Data Protection Regulations) and are committed to safeguarding it.

If, under the Data Protection Regulations, you are a minor, under guardianship, or require a legal representative, you must involve your guardian or representative to read this Privacy Policy and agree to your use of our products and services under the terms and conditions herein. In situations where direct consent from a guardian or legal representative is required, it is your sole responsibility to obtain such consent.

This Privacy Policy forms an essential and inseparable part of our products and services. Without it, our products and services cannot function properly. Therefore, if you do not agree to this Privacy Policy, or if your guardian or legal representative does not agree, you may not use our products or services.

By accessing or using the New TAM SSO website, you voluntarily give consent to the collection and use of your personal data as described hereinafter.

2. About This Privacy Policy

We may update this Privacy Policy occasionally to reflect new services or changes in how we handle your data. When significant updates occur, we will notify you via a pop-up message in your profile mailbox on the New TAM SSO website and request your renewed consent if needed.

The purpose of this Privacy Policy is to :

1. Ensure that you understand what personal data we collect from you, why we collect, process, analyze, use, store, delete it, and with whom we share it;

2. Explain how we use the personal data you share with us to provide you with the best possible experience when using the New TAM SSO application; and

3. Describe your rights regarding the personal data we collect and process, and how we protect your privacy.

We hope this Privacy Policy helps you understand our commitment to you. For further explanations of the terms used in this Privacy Policy, you may visit the Privacy Center in the New TAM SSO application. For information on how to contact us with questions about your personal data, please refer to Section 11: How to Contact Us below.

3. Your Rights and Preferences

We are pleased to offer transparency and assist you in exercising your rights. Unless restricted by applicable law, your rights include:

• Right to Access: The right to be informed about, and to request access to, the personal data we process about you.

• Right to Rectification: The right to request correction or updating of your personal data if it is inaccurate or incomplete.

• Right to Erasure: The right to request deletion of your personal data.

• Right to Restrict Processing: The right to request that we temporarily or permanently stop processing all or some of your personal data.

• Right to Object:

o The right to object to the processing of your personal data by us at any time for reasons related to your situation.

o The right to object to the processing of your personal data for direct marketing purposes.

• Right to Data Portability: The right to request an electronic copy of your personal data and to transfer it to another service provider.

• Right not to be Subject to Automated Decision-Making: The right to not be subject to decisions made solely by automated processing, including profiling, which may have legal effects or similarly significant impacts on you.

To help you better understand and easily exercise these rights and to record your preferences regarding how we use your personal data, we provide the following resources:

• Privacy Settings (accessible via your account page) - allows you to set preferences on certain data processing and includes an automatic “Download Your Data” feature to obtain basic account and usage information.

• Privacy Center - a centralized and easy-to-access resource providing detailed information on how we use your personal data, your rights, and how to exercise them.

• Cookie Policy - offers information on how we use cookies, including for interest-based advertising, and how you can set cookie preferences or opt out of certain tracking.

4. Personal Data We Collect

We have outlined in the table below the categories of your personal data that we collect and use, as well as how we collect them:

The following table describes the personal data collected when you register on the New TAM SSO:

The following table describes the personal data collected when you access or fill out forms in the New TAM SSO:

The following table describes the personal data collected from third-party sources:

We collect personal data about you from various third parties. These third-party sources may vary over time and include the following:

5. Purpose of Collecting Personal Data

When you use or interact with the New TAM SSO website, we use various technologies to process the personal data we collect for several purposes. The table below outlines why we process your personal data, the legal basis for doing so, and the categories of personal data used (as described in Section 4 “Personal Data We Collect”):

1. To verify your identity through third-party authentication services (Google, Microsoft).

2. To manage the Single Sign-On (SSO) process to other connected applications.

3. To log access activities for security, auditing, and troubleshooting purposes.

4. To contact you when necessary, regarding your account or access.

5. To improve the performance, security, and reliability of the application.

6. To carry out system maintenance and technical analysis of service usage.

7. To comply with legal requirements or agreements with third-party providers or partner applications.

6. Sharing Personal Data with Third Parties

Your personal data may be shared by TAM with third parties as necessary to support our daily business operations and to continue providing you with information services.

Information We May Share with Third Parties

We may disclose or share your personal data with third parties under the following conditions:

1. Disclosure is made with your consent.

2. Disclosure is made as required by applicable laws and regulations.

3. Disclosure or provision to third parties is done as needed to fulfill the purposes described in Section 5: Purpose of Using Your Personal Data. In such cases, we will perform the necessary oversight and ensure the third parties take appropriate safeguards, such as entering into data handling agreements with us.

7. Data Storage and Deletion

We store your personal data using encryption to serve legitimate and important business purposes, such as maintaining the New TAM SSO application, making data-driven business decisions, complying with legal obligations, and resolving disputes. We retain some of your personal data for at least five (5) years, or longer if required by applicable Data Protection Regulations.

Upon your request, we will delete your personal data so that it no longer identifies you, except where we are legally permitted or required to retain specific personal data or to retain it in an anonymized or pseudonymized form, including in the following situations:

• When we need to retain personal data to meet legal, tax, audit, and accounting obligations, we will retain the necessary data for the period required by applicable law; and/or

• When retention is necessary for our legitimate business interests, such as preventing money laundering or ensuring the safety of our users.

8. Transfer of Personal Data to Other Countries

We may share your personal data globally with third parties to carry out the activities and fulfill the purposes described in this Privacy Policy. We may also subcontract processing to, or share your personal data with, third parties located in countries other than your own. As a result, your data may be subject to privacy laws that differ from those in your country.

In such cases, we ensure that your personal data is transferred in compliance with applicable data protection laws and, specifically, through contractual safeguards.

For more information on the security measures, we take to protect your personal data, please refer to Section 9: Protecting Personal Data Security.

9. Protecting Personal Data Security

We are committed to protecting the personal data of users to the New TAM SSO application. We implement appropriate technical measures to help safeguard your data; however, please understand that no system is entirely secure. We apply a range of policies, including pseudonymization, encryption, and controlled access and storage, to prevent unauthorized access and avoid retaining unnecessary personal data in our systems.

10. Changes to the Privacy Policy

We regularly review and update this Privacy Policy to ensure compliance with applicable regulations. We will notify you of any changes

Therefore, please read these notifications carefully.

If you want to learn more about this Policy and how we use your personal data, you can visit the Privacy Center at: Pusat Privasi di https://www.toyota.astra.co.id/privacy-policy

11. How to Contact Us

Thank you for reading our Policy. If you have any questions regarding this Privacy Policy, you can contact our Call Center via the “Contact Us” form or through the following:

24-Hour Service
‎ Phone : 1500 315
‎ Email : it.helpdesk@toyota.astra.co.id

12. Consent

By this, I consciously, voluntarily, and after having carefully read and understood the contents of this Privacy Policy, acknowledge and agree to all the terms stated herein, either by providing a signature and/or by clicking “Yes, I agree to the Terms, Conditions & Privacy Policy” within the electronic system provided by us.